Privacy policy (and cookie policy)

Privacy Policy – AGUAdeORO.ch

Introduction

At AGUAdeORO.ch, we deeply value your privacy. This Privacy Policy explains what types of data we collect through our websites and social media platforms (hereinafter referred to as the "Site"), how we use, disclose, and protect them, and what your rights are. This policy does not apply to data collected offline (e.g., in our physical stores).

The Site is managed by AGUAdeORO Sàrl.

This Privacy Policy may change over time. We recommend reviewing it periodically to stay informed about how your personal data is managed.

Please note that your data will be protected under this policy and Swiss law, which may offer different protections than your country of residence.

Additionally, the Site uses cookies and other shared objects on your device, which are described below.

Consent and Preference Management

You have the right to accept or reject certain uses of your personal data. For example, when providing data on the Site, you may have the option to receive or not receive communications from us.

You can opt out of receiving promotional emails by sending a request to: sales@aguadeoro.ch or by clicking the unsubscribe link included in our emails.

Please note that it may take some time to process your request. Even if you opt out of promotions, we may still contact you regarding your purchases or interactions with us.

What Data Do We Collect on This Site?

Personal Data Provided by You

We collect information such as:

  • First and last name

  • Date of birth

  • Postal and email address

  • Phone number

  • Gender

  • Browsing and transaction history

These data are collected when:

  • You register on the site

  • You subscribe to our emails

  • You participate in giveaways

  • You request appointments or catalogs

  • You respond to surveys

  • You comment on forums, blogs, or chats

  • You use forms like "Contact"

Site Usage Data

Our system automatically records:

  • IP address

  • Browser and operating system

  • Pages viewed and links clicked

  • Time spent and actions taken

  • Websites visited before and after ours

Cookies and Tracking Technologies

We use various technologies to collect more information:

Cookies

Small files that:

  • Assign a unique ID to your browser

  • Help us recognize you

  • Link Site usage to your data

  • Improve the experience (remembering sessions, cart, etc.)

  • Collect statistical data

  • Prevent fraud

You can configure your browser to reject them, but this may affect the site's functionality. More info: www.youronlinechoices.eu

Local Shared Objects (Flash Cookies)

Stored via media players or other software. They function like cookies but are not managed in the same way. More information here.

Web Beacons or Tracking Pixels

Small invisible images that:

  • Detect visits

  • Confirm email openings

  • Measure content effectiveness

  • Can be used by us or service providers

Web Analytics and Interest-Based Advertising

We collect data about your online activity to offer personalized ads and better understand your behavior.

Tools we use:

  • Google Analytics

  • Hotjar

  • Fullstory

These services may collect:

  • IP address (anonymized)

  • Browser and system information

  • Interaction history

  • Country

  • Preferred language

  • Session recordings (clicks, time, navigation)

These tools use cookies and trackers to display ads and optimize campaigns. Note: Our providers do not respect Do-Not-Track headers.

How Do We Use Your Data?

We use your information to:

  • Process orders

  • Manage your account

  • Respond to inquiries

  • Develop new features and services

  • Send promotional messages

  • Prevent fraud

  • Improve the Site

  • Personalize ads and content

We may combine your data with third-party data for analytics or advertising purposes.

Social Media

We are present on platforms such as Facebook and Instagram. By interacting with us, you may share personal data, which will be governed by this policy and the policies of each platform.

We recommend reviewing their privacy policies as well.

Your Rights

You can view, modify, or delete your data by accessing your account or writing to us at info@aguadeoro.ch. We may request identity verification to process your request.

Note: Deletion is subject to our internal archiving policies.

Data Security

We take reasonable measures to protect your information, but due to the nature of the internet, we cannot guarantee complete security.

When sending us data via forms or email, please note that they may not be fully protected. Be cautious with sensitive information.

External Links

Our site may contain links to other websites via:

  • Banners

  • Widgets

  • Advertisements

We are not responsible for data handling on those sites. Read their policies before sharing information.

Use of Hotjar and Fullstory

We use:

  • Hotjar: Analyzes your site experience (clicks, time, behavior)

  • Fullstory: Monitors behavior to improve user experience

Both tools collect:

  • Anonymized IP

  • Device type

  • Browser

  • Country

  • Language

And do not sell your data.

Changes to This Policy

We may update this policy at any time. The most recent version will always be available on this page with the modification date.

Contact

Questions about our privacy policy? AGUAdeORO Sàrl 📍 Grand-rue 21, 1204 Geneva 📞 +41 (0)22 732 38 64 📧 info@aguadeoro.ch 🗓️ Last updated: March 2025.