AGUAdeORO knows how important your privacy is to you. Know that we ourselves attach great importance to it. We have established this Privacy Policy to explain what types of data we collect through our websites (and the various social networking platforms we use (each referred to individually hereinafter as the "Site"). This Privacy Policy does not apply to data that we collect offline, for example in our shops. It describes how we will use, disclose and protect this data once it has been collected, and how you can choose to opt out of certain uses of your data by us.

The Site is managed by AGUAdeORO, SARL.

This Privacy Policy may change as our business evolves. You should therefore check this page regularly to ensure that you understand how your personal data will be treated.

You should be aware that the data you provide to us will be protected in accordance with this Privacy Policy and Swiss law, which may not guarantee protection to the same extent as the law of your country. In addition, this Site places cookies and other shared objects on your computer or device, which are described in more detail below.

Consent and Opposition

You may be able to consent to or object to certain of our uses of your Personal Data. For example, when you are asked to provide Personal Data on this site, you may be given the opportunity to choose whether or not you wish to receive messages from us. You can tell us that you do not wish to receive business communications from us by sending us your written request, including your name, address, e-mail address and telephone number to: You can also choose to no longer receive our promotional e-mails by clicking on the unsubscribe link inserted in the e-mail you receive. Please understand that we may need time to process unsubscribe requests. In addition, even if you have opted out of receiving promotional correspondence from us, we may contact you about your relationship, activities, transactions and communications with us.

What data is collected on this Site?

Data provided by the user

Personal Data" is data that can be used to identify you as an individual or to allow someone to contact you, and data that is associated with such data. We collect Personal Data such as your name, days and months of birth, postal addresses, e-mail addresses, telephone numbers, gender, site browsing and transaction history. For example, we collect Personal Information when you register to receive emails from us, request a catalog, arrange a visit to our store, subscribe to our newsletters, enter sweepstakes and contests, respond to surveys, express yourself in a chat room, forum, blog, or other social area on the Site, or submit a comment or question to us using the "Contact" or similar function on the Site.

Site Usage Data

As with many other sites, our servers automatically log your IP address when you visit the site, and we may associate your domain name or the domain name of your Internet service provider with it. We may also capture certain clickstream analysis data, which provides information about your use of the Site. This data includes, for example, information about your computer or device, your web browser, operating system and settings, the referring page that brought you to the Site, the pages, content or advertisements you see or click on during your visit and when and for how long you do so, the items you download, the next web site you visit when you leave the Site, and the search terms you enter on the Site or a referring site.

In addition, we may deploy various tracking technologies on the Site in order to collect additional information about your visits to the Site. For example, we may use

Cookies are small data files stored on your computer or device at the request of a website. A cookie assigns a unique numerical identifier to your web browser and may allow us to recognize you as a user who has previously visited the Site and link your use of the Site to other information about you, including information about your use of the Site and your Personal Data. Cookies may also be used to enhance your experience on the Site (for example, by remembering your ID so that you can log in easily, by keeping you logged in to the Site after you have provided your password and by keeping your items in your shopping cart while you are browsing) or to collect general usage information and aggregate statistical information, and to detect and prevent fraud. Most internet browsers can be configured to detect cookies and give you the opportunity to refuse them, but refusing cookies may, in some cases, hinder or prevent your use of the Website or its functions. For more information on the use of cookies, including how to manage or delete them, please visit

Local shared objects, such as "Flash cookies", may be stored on your computer or device through a media player or other software installed on your computer or device. Local shared objects work very similarly to cookies, but they cannot be managed in the same way. Depending on how the local shared objects are configured on your computer or device, you can manage them using the software settings. For more information on managing Flash cookies, for example, click here.

A web beacon (also known as a "clear gif" or "web beacon") is a tiny image, typically a single pixel, that may be placed on a web page or in electronic communications we send to you to measure the effectiveness of our content, for example, by counting the number of people who visit our Site or by checking to see if you have opened any of our emails or viewed any of our web pages.

These tracking technologies may be deployed by us and/or our service providers or partners on our behalf. They allow us to assign you a unique number and to link your Site Use Information to other information about you, including your Personal Information.

Notice regarding "Do-Not-Track Headers".

This website does not handle Do-Not-Track headers transmitted by web browsers. Our third-party web analytics companies continually collect information about your online activities. These third parties do not change their tracking practices in response to the DNT settings of your web browser and we do not require them to comply with the DNT settings.

How is your data used?

We or our service providers may use the information we obtain from and about you to carry out the following business activities:

to process and fulfill your orders; to enable users to use our Site; to administer the Site and your account with us; to respond to your requests, questions, and concerns; to develop new features and offers based on the communication preferences you provide; to send you advertising and other information, including information about products, services and events offered by us; prevent abuse or misuse of our services; improve our Site to match your interests; test and improve the systems by which services are provided; customize the advertisements displayed on our Site and elsewhere for you to match your interests.

To perform the above activities, we may match information about you collected by different means or at different times, whether Personal Data or Site Usage Data, and use this information along with information obtained from other sources (including third parties), such as updated demographic and contact information. We or our service providers may use your data to measure the level of use of the Site, as well as interest in the Site, our e-mails and other mailings, whether on an individual basis or in aggregate.

Social networks

We are present on several social networks and blog platforms, and we also incorporate some third party social networking features on our Site. Through these platforms and features, we receive Personal Data and Site Usage Data about you, which is also subject to this Privacy Policy. In addition, third party social networking and blogging platforms have their own privacy policies, which explain how the third parties who provide them use and protect your information.

Your access rights

You may view, update or change some of the Personal Data stored in your user account on the Site (if you have one) by logging in to the "My Account" area or a similar part of the Site or by contacting us at the contact details you will find under "Contact" below. We may ask you to provide proof of your identity and other details before we can provide you with information, correct errors or delete data. Your right to delete your data is subject to our record retention policies.

Interest-based Advertising and Website Analytics

We may collect information about your online activities on our Site in order to provide you with advertising for products and services tailored to your individual interests. We may also collect information for this purpose from third party websites on which our advertisements are displayed. This section of our Privacy Policy explains in detail how you can make these choices.

You may see certain advertisements on other websites because we work with advertising partners (including ad networks) for remarketing and retargeting purposes. Our advertising partners allow us to target our messages based on demographic, interest based, and contextual considerations. These partners track your online activities over time and from site to site by collecting information in an automated manner, including through the use of third party cookies, web server logs and web beacons. They use this information to show you advertisements tailored to your individual interests. Information that may be collected by our advertising partners includes data about your visits to websites within the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third party sites that are part of the advertising networks. This process also helps us to monitor the effectiveness of our marketing activities. For example, we use certain targeted advertising services of our advertising partners to show you our advertisements on other websites based on your previous visits to our Site and other online activities.

We may also use third-party web analytics services on our Site, such as Google Analytics. The service providers who operate these services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use our Site. Information collected through these means (including the state and zip code of the location from which our visitors originate and the IP addresses of their computers) is provided to these service providers, who use the data to evaluate the use of our Site. You can deactivate the possibility of Google Analytics analysing your browsing on our website.


Despite our best efforts to protect the security and integrity of Sensitive Personal Data collected through this Site, the very nature of the Internet as a global communications vehicle means that we cannot guarantee that any information is absolutely secure from intrusion by third parties, including hackers, at the time of transmission over the Internet or while it is stored on our system or otherwise in our custody.

If you correspond with us by e-mail or by using web forms such as the "Contact" function on our Site, you should be aware that your transmission may not be secure. A third party may be able to see the information you send and that passes through that medium. We are not responsible in any way for the disclosure of your data as a result of errors or unauthorized acts of third parties during or after transmission.

Related Websites

The Site may contain links, banners, widgets or advertisements leading to other websites. We are not responsible for these other sites. The collection and use of your data on these sites is governed by the privacy policies posted on those sites (and not this Privacy Policy). We encourage you to read the privacy policy of every website you visit after you leave the Site to find out how your data will be treated by others.


We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site .


We may use Fullstory for similar purposes as Hotjar. Fullstory Privacy Policy

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we do, we will notify you by posting the amended Privacy Policy on this page with a new "Last Updated" date.


If you have any questions or comments about our privacy practices, our contact information is :

Agua de Oro Sàrl, Grand-rue 21, 1204 Geneva. 

Telephone: +41 (022) 732 38 64

You can also send us an e-mail to

Last update : January 2021