WHERE CAN I ASK FOR ADVICE AND HAVE MY JEWELRY AGUADEORO REPAIRED?
FAQ
You may:
- go to our shop AGUAdeORO located at Grand-Rue 21, 1204 Geneva with the warranty certificate that comes with the product;
- contact us by e-mail on
- contact us by phone at +41 (0)22 732 38 64
Once you have entrusted us with your jewelry, our jewelers AGUAdeORO will examine it, define the type of service to be performed and provide you with a quote. It is only after acceptance of the estimate that the service will be carried out within the announced deadlines. If your jewel is still under warranty, we will repair the jewel according to the terms defined by the warranty.
HOW DO YOU AVOID DAMAGING A PIECE OF JEWELRY?
We advise you to remove your jewellery if you engage in any activity that could damage it, such as sports or gardening. If possible, also remove them before cooking.
Avoid wearing two pieces of jewellery next to each other. Rubbing the rings and the edges of each stone can damage and scratch them.
For organic materials such as pearls and coral, avoid contact with cosmetics or household products: some ingredients such as alcohol could permanently discolour them. Avoid spraying perfume directly on pearls.
Avoid exposing your jewelry to very high temperatures or sudden temperature changes.
We advise you to store your jewellery in its original boxAGUAdeORO , in an individual case of your choice or in the separate compartment of your jewellery box. We also advise you to close the chains, hang them up or wrap them in a soft, clean cloth and lay them flat in a case to prevent knots from forming.
HOW DO I TAKE CARE OF MY JEWELRY?
Regularly check the clasps on earrings, bracelets or necklaces.
If your jewellery is set with stones such as tanzanites, sapphires, rubies, emeralds, lapis or diamonds, immerse them regularly in warm soapy water (soap with a neutral pH) for a few minutes. Rub them gently with a toothbrush or a soft nail brush. Rinse them thoroughly with lukewarm water and wipe them with a soft cloth or clean microfibre cloth.
If your jewels are set and present many paved stones, pearls or coral, their cleaning can be entrusted to our professionals in our shop AGUAdeORO. The cleaning will be done free of charge by our experts.
As for the pearls, clean them with a damp cloth without soap or detergent.
For more information please contact us or make an appointment on
or by telephone on +41 (0)22 732 38 64.
HOW TO TAKE CARE OF GEMSTONES AND PEARLS?
All stones AGUAdeORO are very hard, but be careful and protect them from potential impacts. Pay special attention to emeralds, which are the most fragile of gemstones.
Even diamond, although it is the hardest of all stones, can chip or break with repeated blows. Do not hesitate to drop by our shop if your jewel has suffered a shock and you wish to check its condition.
If you notice a loss of splinters from your stones or pearls, clean them as recommended in the section How do I care for my jewelryAGUAdeORO ?
WHY IS MY RING SETTING DAMAGED?
Although our experts set all our jewellery by hand, and great care is taken during this work, shocks can damage the jewellery setting. Rings can be subjected to many mini shocks during the day that can damage the claws and the setting of the rings.
MY RING GOT A SHOCK. HOW DO I GET IT BACK TO ITS ORIGINAL APPEARANCE?
When an impact damages the body of the ring, it is impossible to restore it to its original shape. Only a remanufacturing, i.e. the identical manufacture of the body of your ring, will enable you to restore it to its original state.
If you notice an anomaly in the claws and in the setting of your jewellery, we invite you to come to our boutique so that our experts can examine the jewellery and do what is necessary to repair it. We advise you to be vigilant in order to avoid losing stones if they move between the claws.
If you do not notice any anomalies, we still advise you to make an appointment in our shop AGUAdeORO so that our experts can check the crimping claws and settings of your jewellery once a year. This service is included in our
SHOULD I HAVE MY JEWELRY POLISHED REGULARLY?
Polishing allows you to erase or reduce scratches on a surface of your jewelry whether it is gold or platinum. During this refreshing process a thin layer of metal must be removed. We advise you not to perform this operation too often but to apply it only twice in the life of a white gold jewel and three times in the life of a yellow gold jewel.
WILL I BE ABLE TO HAVE MY RING AGUADEORO SIZE ADJUSTED LATER?
AGUAdeORO offers to adjust the size of your ring. For the engagement rings chosen in store, the size adjustment is free up to two sizes below or above the chosen size.
THE SITE AGUADEORO DOESN'T OFFER A RING IN MY SIZE. IS IT HOWEVER POSSIBLE TO GET ONE THAT FITS ME?
AGUAdeORO offers a wide range of sizes for each of the AGUAdeORO existing ring models. All our models are custom-made and created expressly for our customers. If your size does not appear on our website, please contact us and let us know the size you want. We can also make half sizes on request.
CAN I HAVE A PIECE OF JEWELRY AGUAdeORO ENGRAVED?
We offer you an engraving service for wedding bands, solitaires and our creations provided that they have enough surface to be engraved and that this does not risk damaging them.
For more information about engravings we invite you to consult our " Engravings " section in our " SERVICES " page.